Mold Removal and Repair

Sonoma County

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What did you like best about Servpro of Petaluma/Rohnert Park?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/29/2008 and 2/620/08. Customer last names have been initialized for privacy. 

"They got in there and got the job done." -Ned A.

"Timeliness and punctuality" -Ernest B.

"They came, gave a good bid, and did the job right." -Marilyn B.

"We got such excellent service. Their work was impeccable. We had a disaster where there was water in the house. What I liked best was their compassion. They helped us and actually started to move at our pace. They truly made us feel that we were their only customer. Whenever I called with a question, someone was there to answer. Our situation was an ordeal to go through, but now everything is back to normal." -Albert C.

"To be honest, they have been my only contact since it all started, and they were very communicative with me." -Jennifer C.

"The outcome exceeded our expectations. We were extremely pleased." -Merrll G.

"I thought they had great communication skills. They were always on time, and I never had any questions that went unanswered. They were very articulate, and I felt like I could trust them. They were very honorable and decent people. They always made themselves available to me." -Doreen G.

"They were easy to talk to, they followed through with things, they were punctual with their appointments, and they did a good job." -Ute G.

"The service was excellent. They thoroughly explained everything to us." -Vivienne H.

"They were very neat, efficient, and helpful." -Bonnie L.

"They were very responsive." -Matthew M.

"They always got back to me, and they came regularly to look the situation over." -Valerie M.

"They were very courteous, and they came at any hour that was needed." -Mark M.

"They were very prompt, and they knew what they were doing." -Edith N.

"Thoroughness" -Mara P.

"They explained everything, and they were very friendly. They were also neat, prompt, and the service was what I expected it to be." -Barbara R.

"They seemed professional." -BW R.

"Their timeliness and responsiveness, I got to deal with the owner. He made sure everything was done right." -Tawni T.

"They were prompt." -Stephanie W.

"They responded the day that I needed the service." -Jean W.

"I liked the quality of their work, and they were fast. They did a great job." -S.M.F.

"They were timely, and they always let me know what was going on. They were really fabulous." -P.F.H.

"They're very prompt." -M.R.S

"The customer service and technical expertise" -T.P.

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