Rugs – Sales & Service

Sonoma County

Marin Oriental Rug House, Inc.

(415) 389-8400

256 Shoreline Highway
Mill Valley, CA 94941

www.TheRugHouse.com
info@TheRugHouse.com
Masoud Mossabeh and
Max Safavi, Owners

SERVICES
Area Rugs, Kelims, Tapestries
Installation
Hardware, Rug Pads
Rug Cleaning, Repair, Restoration

HOURS
Mon – Sat: 10am – 6pm
Sun: 11am – 5pm

CREDIT CARDS
Amex, Discover,
MasterCard, Visa

GUARANTEES
Total Satisfaction, Best Value Around

EMPLOYEES
6

Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 150 random customer surveys made since June 2003 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Marin Oriental Rug House, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 276.

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Survey Comments

Marin Oriental Rug House is located in a familiar Marin County building — one that evokes legends of one thousand and one nights.

Masoud Mossabeh took over the business in 1995 and has since established it as a store with a vast selection of the world's most exquisite rugs. Max Safavi joined him later, bringing his unique insight into interior design.

Marin Oriental Rug House has a 7,000 square foot showroom with a diverse collection of new, contemporary, period and antique rugs, kelims and tapestries.

Their rug washing facility employs the traditional hand cleaning technique that has been used by the rug cleaners in Iran for centuries. This technique is gentle to your rugs and friendly to the environment. Marin Oriental Rug House also has skilled craftsman who can repair or renovate your prized rug.

COMPANY PHILOSOPHY
"Our commitment to customer service goes beyond the scope of a retail store. Our customers have grown accustomed to the best products from us, and have also become accustomed to receiving royal service year after year, following their purchase."

EXCERPTED SURVEY RESPONSES
“They’re very friendly, helpful and have beautiful rugs.” —Terry M.    

“It was a wonderful experience and we love the product.” —Diana S.    

“I like their helpfulness and understanding of the product. The lack of pressure is very nice.” —Norma L.

“The customer service was good and we saw it on our floor first.” —Mary B.

See Survey Comments