What is the best thing about Express Plumbing & Heating, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/27/2006 and 7/3/2008. Customer last names have been initialized for privacy.

"They came out quickly. The guy was very professional and very nice. He answered any questions and made small talk. He let us know what we could do in the future to maintain it." —Anne S.

"They were on time, which was unusual. They kept in contact and they were wonderful. The technician was so pleasant. He even put booties on his feet." —Barbara J.

"They have a quick service and they are honest." —Barbara J.

"They are on time. They quote a fair price and do a good job." —Bob P.

"They did a good job." —Bob Q.

"The customer service, they make appointments promptly. They don't keep you waiting. They are pleasant to work with." —Brenda M.

"They are friendly and have a good service." —Christina L.

"The friendliness" —Debbie G.

"I felt like I was dealing with someone who was honest and who would take the time to problem solve. He educated me and gave me advice. He was very friendly and approachable. I used them before they were Diamond Certified. This time, I looked in the Diamond Certified book for the purpose of finding someone who was. I saw that they were, so I used them. I have been very pleased." —Deborah N.

"Their promptness to get the job done fast" —Eric R.

"Their mannerisms and personalities, they were top of the line. I had confidence that they could handle the problem." —John W.

"They are very accommodating. They did their work well. The work resulted in a lower electricity bill." —LeRoy G.

"They are courteous. They know what they are doing." —Barbara B.

"Probably their professionalism" —Lois C.

"They were the only place that responded quickly. They were efficient and prompt. They gave us all of the possible options. They were not pushy." —Nan K.

"The timeliness, and they were quick." —Pablo R.

"Their quality of work is excellent. They are friendly and very personable people. We've used them three or four times." —Randy B.

"They did the work correctly. These days that means a lot." —Rod S.

"They were prompt. They did a clean job." —Simona Z.

"They were very responsive. I had an emergency and they were right there." —Trisha W.

"I am very satisfied. They did a good job." —William P.

"They were very good and they didn't make a mess. They did the job right and efficiently." —Allan M.

"I liked their ability to answer questions on the spot. They were very helpful in answering questions about my particular heating unit. I also like that they check my system on a yearly business." —Ann Z.

"They came when they said they would. They were cordial and friendly. I did some comparison shopping and they actually matched the prices of others." —Carol H.

"The guy was personable. He knew what he was doing." —Gary M.

"They came in and did the job right away." —Goya L.

"They were quick and they did the job correctly." —Joe D.

"They came out really fast. They have a quick service." —Laurie B.

"They were on time and they took care of the job." —Mabel C.

"They were available." —Ron P.

"They came out, put in a new water heater for me, and it worked." —Amy H.

"They came out quickly and solved my air conditioning problem." —Berry P.

"They are service oriented people." —Cathy K.

"They seemed to know what they were doing. They did a good job. They were clean and they did not make a mess. They delivered what I wanted." —Edward S.

"They have been very responsive." —George K.

"I use them all the time. They are very responsive." —Helen S.

"They were pretty quick to respond." —Keith P.

"Knowledge, I was very happy with them." —Ralph R.

"They responded quickly. They were able to fix what needed to be done." —Richard S.

"They were good." —Roger S.

"The person who came out was very helpful. He gave me pointers on some stuff that I can take care of myself." —Tina M.

"There was one guy who was very informative." —Gilbert R.

"They were reliable, quick, and good." —Margo R.

"They were very knowledgeable." —Miles M.

"They provided good service. They were pretty thorough." —Tammy D.

"As soon as I called, he was right on the job." —Darrell D.

“They are very professional and caring.” —Edna G.

“They were courteous and accommodating.” —Susan N.

“They completed the job.” —Annette T.

“They were efficient, and they got the job done quickly.” —Lou H.

“The quality of work was great.” —Brenda B.

“I like that they send the same guy every time I use them.” —Lori W.

“They were punctual, and they did a good job.” —Jill F.

“They started the job quickly. There wasnít any waiting around.” —Kay M.

“They were courteous, and they got the job done.” —Dale B.

“They were straightforward, and they answered all my questions.” —George T.

“They were quick and efficient.” —Katherine B.

“They come very fast and do the job right away.” —Michael N.

“They were very efficient.” —Evelyn R.

“They were quick and responsive.” —Lynda F.

“They got the job done.” —Leroy G.

“They were personable.” —Janice G.

“They were very thorough, quick, and responsive.” —Tina C.

“They were prompt, friendly, and professional.” —Kat M.

“They were prompt and professional.” —Doris K.

“They fixed my problem.” —Leslie E.

“They fixed what I needed in a manner of hours.” —David

“They were quick.” —Shelby B.

“They were friendly and accommodating.” —Carolyn C.

“They were very careful and quick.” —Marc M.

“They were friendly, and they did the job right away.” —Brien V.

“They did what they said they were going to do.” —Jose V.

“They actually knew what they were doing.” —Linley B.

“They were on time, friendly, and professional.” —Patricia A.

“They did a good job.” —Allan N.

“They seemed very professional and courteous.” —Jean W.

“They were on time, courteous, and they explained everything.” —Robin C.

“They came right away and told me what was wrong.” —Stephen C.

“I like their prices and quick response time.” —Helen S.

“They were available, and they had reasonable prices compared to other plumbing services.” —Linda B.

“They were too quick to come and fix our gas problem.” —Eloise D.

“Their work was great.” —Dorothy M.

“They were very fast and efficient.” —John S.

“They worked quickly.” —Paul G.

“They came when they said they would, and they were efficient and fast.” —Patricia S.

“When I call them, they come out the same day or the next day. They come out every winter to unclog a pipe for us, and they are just wonderful.” —Juanita D.

“They were prompt, and they went to all the necessary lengths to get the job done.” —Gary R.

“They were punctual.” —Audrey S.

“They knew what they were doing.” —Chance M.

“They were helpful and courteous.” —Frank V.

“They cleaned up after themselves.” —Bob H.

“I was satisfied with their overall service.” —Melinda F.

“They were very friendly, and they fixed the problem. When they couldn't fix it the first time, they came back and fixed it without hesitation.” —Rhonda M.

“I like the toilet they installed for me.” —Albert A.

“The guy was polite, and he did his job quickly.” —Alejandro P.

“The guy that came out got the job done.” —Don C.

“The guys are great.” —Victoria B.

“The salesman was very professional, easy to deal with, and the whole installation went very smoothly.” —Cathy K.

“They came when they said they would and did the job at a reasonable price.” —Thelma L.

“They were courteous and quick.” —Nancy H.

“They responded quickly, and I thought they were very complete.” —Sharon S.

“The people that came out were very helpful.” —Nick A.

“They did a very nice job.” —Cyma S.

“They were able to clear my drain quickly.” —Susan B.

“They seemed to be very thorough and honest.” —Sandra P.

“They came right out and fixed the problem.” —Dolores B.

“They did what I asked.” —Claudette O.

“They were prompt, courteous, and the service was good.” —Rose S.

“Quality of the service” —Dolores C.

“They got it done quickly.” —Kelly T.

“I liked their promptness.” —David R.

“They did their job and cleaned up after themselves.” —Gerald W.

“They were very cordial.” —Bob M.

“I like that they were on time.” —Katie L.

“We liked the job.” —Harold G.

“They had to work really hard to get the job done.” —Frank A.

“He did the job as quickly as he could.” —James S.

“They completed the job smoothly.” —Athan P.

“He was pretty quick, and the customer service guy was good.” —Michael W.

“They responded to my needs in a very responsible and timely manner.” —Hobart A.

“They were quick to come out and get the job done.” —Barbara N.

“They did the work.” —Thelma D.

“The customer service was great.” —Matt P.

“They came out and took care of the problem.” —Craig O.

“They fixed what I needed.” —Francis D.

“I like the fact that I was able to get an appointment right away.” —Amy D.

“They came up and got it done.” —Doris M.

“They were fast, and they got the job done.” —Janice C.

“They were efficient and clean.” —Henry R.

“They didnít try to sell me anything I didnít need.” —Henry F.

“They came out right away.” —Barbara L.

“They came out and got the job done.” —Julie C.

“They were prompt, and they cleaned up after themselves.” —June M.

“They're very responsive and efficient.” —Frank Z.

“They came and did what I asked them to do.” —Stephen P.

“I like that they work fast.” —Cynthia K.

“They got the job done quickly.” —Kimberly B.

“They showed up.” —Shelly D.

“They showed up on time.” —Kathleen W.

“I like that they got here quickly.” —Jeannie G.

“They got here when they said they would.” —Suzanne G.

“They were really nice.” —Patrick T.

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