Jeweler
Santa Clara County
Willow Glen Diamond Company
(408) 993-1313
1302
Lincoln Avenue, Suite 102
San Jose, CA 95125
www.wgdiamond.com
info@wgdiamond.com
Terri A. Brooks, GG, ISA Certified Appraiser
SERVICES
Custom Design in 14K, 18K, Platinum
Fully-Equipped Gemological Laboratory
Repair and Restoration Services
HOURS
Tue – Sat: 10am – 5pm
Thu: 10am – 7pm
Closed Sun
& Mon
BRANDS
A.
Jaffe
Art Carved
Benchmark
Christopher Design
Eightstar
George Sawyer
Gelin
Abaci
Novell
Pandora
Tacori
CERTIFICATION/TRAINING
Graduate Gemologist
ISA Certified Appraiser
Master Goldsmith/Diamond Setter
Workers Comp Insurance
Liability Insurance
Current Complaint File
Business Practices
CUSTOMER
LOYALTY
Based
on 161 random customer surveys made since Sept. 2002 asking each customer:
"Would you use this company again?"
CUSTOMER
SATISFACTION
"Please
rate your satisfaction with the quality received."
RATING
STATUS
We
declare that Willow Glen Diamond Company has passed all of the rating
steps and has earned the Diamond Certified award, Certificate No. 167.
Willow Glen Diamond Company is a member of the American Gem Society, which upholds the highest standards in the jewelry industry.
Terri Brooks, owner of Willow Glen Diamond Company, is a graduate gemologist of the Gemological Institute of America. She has a staff of graduate gemologists to be certian that her clients are well served. Best known for her custom work and repairs, she has been an expert diamond specialist since 1983.
Willow Glen Diamond Company has had a long-standing commitment to service excellence, and has become known as one of the premier jewelry companies in the greater San Jose area, carrying Eightstar diamonds and design lines such as, Tacori and Gelin Abaci.
They are the only store in San Jose that was honored by being voted as an American Gem Society Guild member. They are experts in the time-honored tradition of jewelry making, repairs and appraisals. They also offer Internet purchase verifications, laser inscription on diamonds, jewelry appraisals and insurance replacement.
COMPANY
PHILOSOPHY
"Willow Glen has been educating jewelry buyers in the San Jose area
for more than 20 years. We offer very personalized service that provides
for direct contact to the designer, who will interpret the client's requirements
and to be certain that our clients are satisfied with their piece of jewelry."
"As a member of the American Gem Society, Willow Glen upholds high standards of ethics and disclosure and will explain in detail how and why each diamond is valued."
EXCERPTED
SURVEY RESPONSES
"They have good quality merchandise and are reasonably priced."—Chris
& Nora O.
"It's the only place I'll go for jewelry. They're very nice and accommodating."—Laurel B
"I like the time they take with each customer." —Phil M. "The staff is friendly and they have a large selection to choose from."—Allison M.
"Their prices are fair."—Nan & Rirchard H.
"They have good merchandise."—Nick & Loi L.
©2002-2007 | American Ratings Corporation
