Carpet Showrooms

Santa Clara County

Back to list

Back to Profile

What did you like best about The Carpet Outlet?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/11/2005 and 4/2/2008. Customer last names have been initialized for privacy.

“They are very nice and very accommodating.” —Rose S.

“They respond fast.” —Craig K.

“I liked everything. I referred them to everyone I know.” —Dave W.

“They were courteous, polite, and on time. They did a good job.” —Carol M.

“They got the job done as promised. I liked the installer.” —Ben B.

“The price, convenience, and just everything” —Christine A.

“They do whatever I ask them to do.” —Randy K.

“The price and quality” —Jeff C.

“They did a quick, neat, and good job.” —Judy D.

“I liked everything. The quality of the job was great.” —Laura E.

“I like Tom. I also like that everyone works directly for them. They are not subcontractors.” —Kay F.

“They were super helpful. Everything was just great.” —Jorge O.

“We just have a long history with them. I've been using them for years.” —Rick S.

“The fact that they had the item in when I needed it.” —Mary B.

“I was happy with their services.” —Heather S.

“I think they know what they are doing.” —Mindy S.

“They have great selections. I like working with the people there. They're professional, prompt, and very nice.” —Noreen

“They delivered.” —Tim C.

“Quick service and good quality” —George B.

“They were very quick. They did a good job.” —Joel

“Their customer service” —David H.

“They were very prompt. The guys were very polite. I had a problem with something and they came right back to fix it.” —Lydia H.

“The measuring was done quickly. They had a good selection.” —Claudia D.

“The installers were courteous and professional. They were great.” —Kathleen T.

“Their prices” —Nick W.

"They did a good job, and the prices were competitive." —Paul K.

"They were friendly, knowledgeable, and they did what they said they would." —Jim M.

"They were easy to deal with, and I did not have any problems at all." —Ken C.

"They are local, and they have fast service." —Patty R.

"Everything is good. When you step on the carpet, it's very soft. They were very good." —Marcellino V.

"The staff is friendly, and they helped me out a lot." —Nancy J.

"They have a large selection of carpets." —Dana P.

"I like that they were very personable and unique in the way they treat their customers." —Filemon B.

"I love Marv, he's trustworthy, and he made the impossible happen. He knows what he is doing, he did everything I asked him for." —Bryan B.

"The price" —Laura A.

"I was satisfied with the final outcome of my purchase." —Sharon M.

"I enjoyed all the people I worked with from in the store and the installers. Their price is good and the selection is satisfactory." —John H.

"I like the friendly service and the quality product." —Janice J.

"The selection and the prices" —Jeri S.

"They were the least expensive, and they did what they said they were going to do." —Rodney B.

"They came to my house quickly." —Ray E.

"They were referred to me by my neighbors. I liked the price and the customer service, and the girls were very helpful." —Jennifer W.

"I liked the help I received when I got there, and they answered all my questions. Overall, they were great to work with." —Barbara L.

"I just love them. I've used them for years." —Joyce L.

"They came right in and did the work." —Rhonda B.

"I like the good and the prompt service." —Ron Y.

"The price and the convenience" —Molly F.

"They gave me good service." —Cecilia B.

"The installers were great, I like their work." —Chris H.

"They got the job done, and did what they said they will do. They did what we asked them to do." —Dave D.

"I was very impressed with the carpet layers. They got right to work, and they were really into what they were doing. They did an excellent job." —PJ R.

"The selection and the quality of work" —Henry G.

"The service and the selection" —Mrs. B.

"We've used them for years, and we've always had a good relationship. We tried Home Depot once, but that was a big joke. The Carpet O\utlet is really good to work with." —Terry H.

"I like the people in the store, they are responsive." —Jill P.

"They were very friendly and efficient." —Maria B.

"There was no pressure, they were quick, and the installation went well." —Carol M.

"They are knowledgeable and willing to help." —Lisa D.

"The folks in the office were very helpful and nice to talk to. However, the installers are really high on my list. They did a great job with the installation, and there was not one scruff on my newly painted walls. Everything was so smooth and easy. They got the carpet ordered before I even knew it, and the payment options worked well for me." —Josh B.

"The good customer service" —Richard R.

"I've used them for many years. I like the quality of the work and the financing." —Jeff H.

"The personnel" —Susan D.

"They came in and did what they were supposed to do." —Richard R.

"The showroom and the service" —Frank L.

"Everything" —Yutaka F.

"I have known them for a very long time. They have fair prices, their installers know what they are doing, and they are helpful. They are also here when they say they will be." —Georgina C.

"The work was excellent, and the guys did a great job." —Eveia S.

"The price and the service" —Jim H.

"I did business with them when I lived in Gilroy. I moved, but I drove all the way back to them when we did my mom's house. They were very understanding, the installation was fantastic, and the customer service was amazing. They had it right on the ball." —Francine A.

"They had a big selection, and the people were very helpful and friendly." —Jennifer H.

"I've used them four times now. The guys are very professional, they keep to their work, they don't bug you, and they are very professional. I don't ever have a problem leaving them alone in my house." —Francis M.

"I am a long time customer. They are quick, efficient, and they have nice carpets." —Lorraine L.

"They were very helpful with what I needed for my home. I had some remodeling done that took a little longer than I expected. They waited for them to finish, and then scheduled me very soon afterwards." —Carol R.

"I have dealt with them many times, and they are great." —Joe C.

"They are always there when you need them to come out. They're easy to work with, and the carpet is good quality." —Howard M.

"We've used them six or seven times. They are efficient and thorough." —Ernie R.

"I have no problem with them, they are friendly and cooperative." —Al G.

"They have nice people working for them, and they explain everything." —Graciela I.

"Very good service" —John S.

"I've used them four times. They have a very good selection, their installers are great, and they did very well." —Robert G.

"They were very responsive." —Dave A.

"The carpet looks nice." —Tony G.

"I loved Kathy, my saleswoman. She was a"10." I really liked her a lot, and I would do business with her anytime." —Cindy M.

"The good quality and the reasonable prices" —Don M.

"They deliver what they promise." —Art P.

"They are friendly people, they have good prices, and they had what I needed." —Tina R.

"They were quick, responsive, and the installation seemed to go very nicely." —Michelle G.

"The service and the expertise" —Linden C.

"The guy there was very nice." —Joe D.

"They were prompt, they did a very good job, and I am definitely planning to use them again." —Danny R.

"They did a good job in a timely manner. When you go into the store, they are very helpful and they answer any questions you might have." —Jenny O.

"We told them what to do and they did it. The guys came in and took care of everything. They were able to put in linoleum in a timely manner." —Joe K.

"The quickness of the response, the great selection, and the competitive prices" —Rob M.

"They were there when they said they would be, and they were very nice." —Sylvia B.

"I like the convenience, the service, the knowledge of the salespeople, and being able to take samples home." —John S.

"We got good service and a fair price." —Tom G.

"I like the price, and the help I got from the owner. He was willing to track down what I needed from a sample I got from another store. We recommended them to everyone." —Jim C.

"They were very easy to work with, and the installers were there when they were supposed to be." —Michael B.

"We've used them twice. We really liked the installer, he was very patient and he took his time." —Molly T.

"They gave me a lot of information that I asked for, and they give out free samples. The installers are also great. Out of everyone I went to, they had no worry about letting me take samples or how long I kept them." —Robert K.

"The prices" —Veronica B.

"The easy access" —Craig K.

"When it came to installing the carpet, they were right on the job." —Ron R.

"I think what I liked best was the promptness in scheduling an appointment and the professionalism in the office." —Rosie O.

"They are very helpful, there was never any"no we can't do this or can't do that," and the prices were right." —Jeff D.

"The carpet" —Cary B.

"They had a large selection, and I was able to find a selection in my price range." —Loretta H.

"I liked the prompt service, they stuck to the promised schedule, and they were on time." —Al V.

"I liked the convenience, the good price, and they showed up when they said they would." —Mike D.

"The staff is friendly." —Micki P.

"The price" —Chris S.

"They gave me a good price, and the installers were very good." —Brent C.

"The price" —Dennis V.

"When I called in for an estimate, Marv was out here very quickly, and he got the quote back to me very quickly." —Nadine D.

"They are convenient." —Jennifer B.

"They were very friendly, and I liked the sales lady." —Bob F.

"The guy who came out to take measurements was a very nice guy." —Michael F.

"They were speedy." —Irene B.

"The sales lady was very willing to help and show me the product. She was great." —Marylou M.

"The people were friendly and very convenient." —John S.

"The location" —Yvonne B.

"The service was great." —Judy T.

"They were courteous." —IA C.

"When I went in they were nice to me." —Tomoye F.

Back to Profile