What did you like best about Watsonville Auto Body, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/26/08 and 5/12/08. Customer last names have been initialized for privacy. 

“The overall work, and they are honest.” —Andrew V.

“One thing, the owner was there on a Saturday or a Sunday making sure everything was going the way it was supposed to go. Another, the people in the office were right on top of things. They were all organized and real professional. They did a quality job on my car. I was very impressed.” —Candy O.

“I've used them quite a few times. I liked the people, the quality of the work and the professionalism.” —Cara E.

“I like the personal service.” —Carlos R.

“They finished on time. They were very nice and the work was good.” —Carole B.

“They were just really friendly and honest.” —Charlaine F.

“Everyone was helpful and friendly. They did a very good job.” —Charles G.

“It seemed like they went above and beyond. My car looks really good.” —Cindy J.

“I liked their friendliness. They were very helpful.” —David R.

“I like their attitude and their professionalism. I also like the results of their work. Their insurance adjuster was very competent. They stood behind their word about when it would be completed and it looked perfect. They kept in touch with me.” —Dennis G.

“They were very fast.” —Diana F.

“The customer service, the time it took them to complete the job and the good quality of work” —Ed W.

“I thought they did a professional and great job.” —Eloise M.

“The receptionist was very nice and the guy who helped us was very nice also.” —Enrique U.

“The service that they provided, everything they did was perfect.” —Florecita R.

“Their courtesy, honesty, and the quality of work” —Francisco C.

“They are very courteous and responsive. They took care of my needs right away.” —Gerry S.

“The personal attention, the attendants were pretty courteous and attentive.” —Hugo M.

“Excellent quality” —Imelda T.

“They were great to me, from the customer service to getting my vehicle back on time.” —Jamie I.

“It was quick and close to my house.” —Janet A.

“The customer service, their work is pretty good too.” —Juanita C.

“The way that they were able to help me, they told me what I needed and they had prices that I could afford.” —Kathleen S.

“They are my neighbors. They are down the street from my business. They did a good job.” —Leo W.

“They are local and I can talk to them. They take care of their customers. They try to do a good job.” —Lidia T.

“They've always been pleasant and professional.” —Lita I.

“They are fast when they fix the cars.” —Maria A.

“I thought they rocked.” —Mark P.

“I thought they did a good job. They were very helpful and quick.” —Mary K.

“Probably the good service” —Max H.

“I liked the quality of their work and the speed at which the repairs were done.” —Michael E.

“I was most satisfied because he went out of his way to call different dealerships to find out what I needed and got me the best price possible.” —Monique F.

“Their customer service was very friendly and they did good work on my car.” —Patricia P.

“What I liked best was that they provided me with a ride to Enterprise so I could rent a car.” —Paula H.

“The quality of the work they do, and the service is good.” —Ralph H.

“They were really customer oriented and got my job done really fast.” —Ramona A.

“The staff was really nice.” —Richard V.

“They did a great job on time. They were very nice and professional.” —Ronald J.

“They did a very good job. They worked with the insurance and got it fixed. The workers are all really nice and always willing and ready to help.” —Ruben M.

“They did the job right and on time.” —Ruth A.

“They were a fast and the service was reasonably priced. You can even go online and check on the progress of the work.” —Sharon G.

“Their service, Sean Heart provided excellent service. He was the manger I dealt with. My experience was great.” —Stephen D.

“They gave me a good price and did good work. Everything went really well.” —Steve V.

“I liked the way they handled my insurance paperwork so that I wouldn't have to.” —Suzane K.

“Everything, they came to pick me up and washed my car. They have good service.” —Teresa C.

“Their ability to make sure the customer is pleased, they worked with the insurance company at my suggestion as my insurance wanted to total the car. I was impressed with how they worked with me to get my car fixed and got all of the parts that they needed.” —Terry R.

“They are friendly, courteous and they do good work.” —William C.

“They were friendly, fast, very professional and on time. They couldn't get it exactly on time as there was something else they needed to do, but they talked to me about it.” —Xavier F.

“They treated me nicely.” —Yolanda M.

“The work they did” —Anthony V.

“The salesman, he talked to me politely, set everything up well and got the car serviced and back to me fast.” —Arthur M.

“The customer service was fantastic. He was a great help in navigating the insurance situation. Joe was great.” —Brandon H.

“They are very thorough, friendly and they do a really good job. They really know what they are doing.” —Carolyn C.

“They were straightforward and did a good job.” —Cynthia B.

“They do a good job. When they say it's ready, it's ready.” —Frederico T.

“The service they have, I think they are doing well.” —Gabrial G.

“Their customer service, the interaction with their sales associate and their estimator, they were really clear and always on time.” —Gerardo V.

“The guy who took care of me, everything was very nice. The people at the front desk were really good.” —Javier G.

“I liked the all-around service, from the moment I walked through the door to the time I left. It was a very pleasant experience.” —John W.

“They provided online information.” —Joshua R.

“They are just so friendly and easy to deal with. They've been working on our vehicles now for ten years. It is totally convenient for us. If I bring in a bid, they'll stay within that ballpark. They work with you.” —Julie L.

“The quality work they did and their location” —Karen H.

“They took care of everything.” —Lara W.

“The customer service and how long it takes, they are pretty good at doing the job quickly.” —Luciano T.

“They were very prompt, professional and they worked well with AAA. They were concerned with things getting done right.” —Mark F.

“They are upfront about the pricing.” —Pete A.

“The work was good and they got it done quickly.” —Raymond M.

“They were professional.” —Rick U.

“The people are very friendly and they return our phone calls.” —Robert C.

“The people at the front office were good, courteous and professional. The work was good and they took me to get a rental car.” —Robert U.

“They were very nice to me. They had to do one thing over again, but they were very nice about it.” —Virginia S.

“They give good service.” —Aaron P.

“They answer all my questions. They're very nice and they do very good work.” —Ali J.

“They do good work.” —Ann P.

“They were really personable.” —Annemarie L.

“They were very quick. Their turnaround time was great.” —Antonio M.

“They were prompt and professional.” —Chris G.

“They were friendly and prompt. They did what they said they would do when they said they would do it. It was a positive experience.” —Happy V.

“It was professional, proficient and they responded quickly.” —Janet G.

“The people were nice. I like local places.” —Judy Y.

“All the information they gave me” —Kif K.

“They are pretty professional, very timely and polite.” —Matthew H.

“It was close to me.” —Paul T.

“They got it done on time.” —Samuel S.

“I know the guys there pretty well.” —Scott H.

“They were courteous and friendly.” —Alice P.

“The quality of the work, the repairs were good.” —Michael O.

“The paint they used was really good quality. The painter did a really good job.” —Michael S.

“They offered me transportation and the car looked good after it was repaired by them.” —Rebeca S.

“They try to take care of their customers. They want to take care of us and they put their foot out to do it.” —Beverly U.

“The manager, Michael is a nice guy.” —Angel H.

“They were local.” —Erika V.

“They were courteous. They picked me up and dropped me off.” —Linda B.

“The quality of the work they did on the vehicle was fine.” —Victor K.

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