Auto Repair

Santa Cruz County

Water Star Motors

(831) 457-0996

318-A River Street
Santa Cruz, CA 95060

www.waterstarmotors.com
lisa@waterstarmotors.com
Henry and Lisa Carter, Owners

SERVICES
European & Japanese Including:
Mercedes, BMW, Honda,
Toyota, Volvo, VW
Hybrids, Electric, Bio-Fuel, Ethanol
Pre-Purchase Inspections
General Repairs & Service
Factory Scheduled Maintenance
Computer Diagnostics
Smog Test & Repair Station
A/C Service, Brakes, Suspension

HOURS
Mon – Fri: 8am – 5pm

CREDIT CARDS
Amex, Discover, MasterCard, Visa

GUARANTEES
12 Months/12K Miles, Parts & Labor
Some Extended Warranty Programs OK

EMPLOYEES
4


Workers Comp Insurance
Liability Insurance
State License No. AK174785
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 126 random customer surveys made since February 2008 asking each customer: "Would you use this company again?"

RATING STATUS
We declare that Water Star Motors has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1266.

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Survey Comments

Welcome to one of the best auto shops in Santa Cruz! Water Star Motors is a family owned import repair shop serving Santa Cruz since 1993, and was the first business in town to become Green Certified. Henry and Lisa Carter infuse the business with their personal philosophy: “When there is harmony in your car, there is peace on your path.” It’s their quest to create world peace one car at a time.

There are many good reasons to bring your vehicle to Water Star Motors. Keep it running with scheduled maintenance. Get your smog certification—and repairs if needed. Diagnose once and for all that pesky intermittent problem. Have your brakes, A/C, engine or transmission worked on. Or, take advantage of a pre-purchase inspection before you invest in your next car. Early-bird drop-off and shuttle service make every visit convenient. All work is performed by ASE Certified Technicians who undergo continuous training.

Water Star Motors has received Best of Santa Cruz and Best Small Business awards. They’re an AAA Approved Repair Center and one of only a few Bosch Authorized Service Centers in the country. They are also avid supporters of many community organizations.

COMPANY PHILOSOPHY
“Water Star Motors is your ‘Serene, Green, Auto Repair Team.’ We’re a Certified Green company and consider reducing, reusing and recycling a way of life. We’re equally committed to caring for our environment, our community and our customers. No matter what the job, you’ll receive the consistent quality, timely service and friendly care that keeps people coming back to us year after year.”

EXCERPTED SURVEY RESPONSES
“They had very good customer service. They helped me out in a jam and got me back on the road on schedule.” —John B.

“They are friendly, efficient, have good prices and are highly skilled.” —Mark H.

See Survey Comments