What did you like best about Timeline Design?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/5/07 and 11/12/07. Customer last names have been initialized for privacy. 

“Their willingness to fix anything that I thought was an issue” —Patricia H.

“Matt was a good listener and knew the areas that were very important to us. He made sure the project was to our satisfaction before he completed everything.” —David K.

“They were on time and committed to what we had discussed. They were also very accommodating and delivered what they had promised.” —Jarmen A.

“They would not let you do anything that is not right for the house. They are thorough, detailed and on time. Their communication was great.” —Christopher D.

“Their integrity” —Eric E.

“I like that they did exactly what they said they would do. They also followed the schedule. Their work was really good and Matt was great to work with. If there were any problems or questions, Matt would take care of everything.” —Carol G.

“They were on time and on budget.” —Kristine B.

“They aren't the cheapest around, but they are really the best. Matt and his crew are wonderful. In fact we are going to be calling them shortly to do a small project with a half bathroom and the laundry room. In few months, the upstairs bathroom also needs remodeling. And to be honest with you, I won't go to anyone else.” —Sandy L.

“The quality product” —Manuel M.

“Working with Matthew was great. He came up with some great designs for our kitchen. They were professional and timely.” —Jacob P.

“Tom was really great. He was very professional. I'm sorry he left the company.” —Rosemary S.

“They finished on time and the main carpentry guy was very pleasant to work with.” —Ginny B.

“They did what they said they would do. They did the work on time. Matthew was pleasant, professional and honest. I was very impressed with the work they did and have recommended their services.” —Carleen C.

“Their professionalism, honesty, and Matthew was very easy to work with.” —Faye C.

“They stand behind their work.” —Janet O.

“Matt was willing to sit down with us and make changes. He had a lot of creative ideas.” —Cindy R.

“The quality of their work and their timeliness” —Jennifer W.

“The great quality of their work” —Lorena M.

“They were able to keep to the schedule they gave me and finished on time. We also liked the workmanship.” —Sharon E.

“Their professionalism, this was the second time we've used their services, and both projects they did for us were very professional and outstanding.” —Joan C.

“They are really great to work with, excellent communication.” —Teresa K.

“The guy we worked with, whose name I can't think of right now, was really fabulous. I was very sorry to hear that he left them.” —Barbara H.

“I liked that I had only one person to deal with and I felt they that they were very honest. I love the design they came up with. We would have never thought of it ourselves.” —Barbara O.

“Very friendly and competent people” —Laura R.

“Their attention to detail” —Joanne B.

“The guy who did our estimate was very professional and his estimate was very complete. He was always available by phone and their crew was very pleasant. They made us feel like we were their number one client, even though we weren't.” —Harold C.

“They were able to keep to their schedule and their work was very good. I have recommended them to several people.” —Elizabeth T.

“They had a schedule and kept to it.” —Elizabeth W.

“The workers were all very nice, cleaned up after themselves and we were completely satisfied with the work they did for us.” —Judy F.

“They kept to the schedule.” —Alyce R.

“That they were able to deliver what they promised in a good time” —Nancy T.

“Their creativity” —Lia L.

“I liked Gary, the guy who did all of the work.” —Naomi K.

“They were very responsive.” —Berger S.

“I liked the ideas they came up with for the design.” —Robert B.

“Their customer service was good. They always returned our calls in a timely manner and kept in touch with us, good communication.” —Stephen P.

“Their work was good and they were reliable.” —Judy Y.

“Rick kept me informed every step of the way and they came up with a great design.” —Roselyn P.

“The person we worked with was very easy to work with.” —Victoria H.

“They seemed to be pretty nice.” —Kathleen R.

“They were prompt and helpful. The owner was easy to work with.” —Cheri H.

“They were very professional and we liked their design.” —Paula N.

“The workers were fantastic. They met the deadline.” —Cate S.

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