What did you like best about Gutter Pros?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/3/08 and 7/8/08. Customer last names have been initialized for privacy.

“Very nice, and they do clean work.” —A.C.

“They were professional and quick.” —Sam C.

“They came out and they did everything they said they were going to do.” —Larry D.

“Professional and efficient” —E.C.

“The owner's direct involvement” —Matt G.

“It is quick and efficient.” —Kevin H.

“I thought they were very responsive. They followed up after the first quote.” —Dawn H.

“They seemed honest. I especially liked Omar.” —Kathy H.

“If Omar says they are going to be there at a certain time, they will be there. The price they quote is the price you pay.” —J.M.C.

“They came when they said they would. They did the work and it was wonderful.” —Georgette K.

“When there was a problem, they came out right away to fix it. The guy was very nice and personable. I thought they were very pleasant to do business with overall. They were very prompt. They arrived when they said they would.” —Stephanie L.

“They were very professional. I have recommended them. I talked to the owner. He did an excellent job.” —Mr. M.

“I liked the young man's presentation and the work that he did. He was very thorough and professional.” —Mrs. M.

“Good service, excellent follow-through and communication” —David M.

“Prompt and very competitive” —N.C.

“He was just a very nice gentleman. He gave me exactly what I needed. He was really nice. He took the time to explain my options to me.” —Christina O.

“Reliable” —Joan S.

“They paid great attention to detail. They never missed a thing. Great customer service, Omar did a great job when the customer had a question. He was quick to get over there. He never dropped the ball. He was very friendly. He seemed very knowledgeable.” —Brian S.

“They were very professional and on time. They completed the job when they said they would.” —Sally W.

“Their interface with the customers” —Lynn C.

“They did the job that they were asked to do. They took initiative. Even though we weren't home, they were able to anticipate our needs.” —Mr. C.

“Reliability and flexibility” —M.P.

“They were prompt. They were there when they said they would be.” —D.Q.C.

“They do good work. They are very professional and reasonably priced.” —Fred D.

“Omar made it really easy to get exactly what I wanted. He was really knowledgeable. He had a very realistic approach to it. He gave good advice as well. They were quick and they did a good job.” —Tim E

“They do good work. They are decent guys and they're always there when they say they will be there.” —Bill A.

“Omar did a good job in getting back to me. They had good response time and I felt they had competitive prices and a good product.” —Megan B.

“They were competent. They were fine.” —Bernard B.

“He was thorough.” —Greg B.

“Their punctuality” —Casy B.

“They showed up when they said they were going to.” —Devon B.

“They showed up and did what they said they were going to do.” —Stan B.

“They came on time, they were professional and they did a good job.” —C. C.

“They show up on time and do the work right. Everything was fine.” —D. E. R. C.

“He's very fair and honest. He does quality work. He's very efficient and he's got a lot of integrity. Overall, he's a very professional person.” —Rosetta D.

“Professionalism” —Linda D.

“They did everything at the price they said they would. They were wonderful. They have quality, dependability and good prices. I thought they were quite good.” —Mr. D.

“Everything seems to be holding up after the storm. They were quite efficient and it went very quickly. They did some extra work that showed initiative. They trimmed the oak tree branches that were hanging over the gutters. I thought they did very well.” —Tom E.

“High quality product, quick service and scheduling” —Jennifer E.

“They were on time, their price was fair and they did nice work. They were fine.” —Jacob G.

“They were quick, friendly and honest.” —Nick G.

“Professionalism” —Eric J.

“The fact that they're owner-operated” —K. C.

“Omar, he was our point of contact from start to finish. He was responsive, very nice, thorough, timely and he educated us about the process. He was recommended to us.” —Liz K.

“I have known them for years.” —M. U.

“Prompt service” —Matt M.

“The bonus was the price, but what I really liked was that they tilted the gutters so that everything ran down instead of everything being horizontal with the roof. They gave me what I wanted and did it in the time frame I wanted. They did the job for less than what other roofers charge.” —Tap M.

“They did a very neat job. Everything was leveled and the way it should be.” —John M.

“They get the job done on time. When there is a problem, they come back and fix it.” —M. W. S. C.

“Their responsiveness” —N. C.

“Omar was extremely friendly and very personable. He gave the estimate and was there every day with the crew. I liked his direct contact to make sure the job was completed. He gave me some recommendations for another project of ours. They cleaned up well afterwards and they completed the job very quickly.” —Michelle O.

“They respond pretty quickly.” —Chris P.

“I liked their attitude and they were very complete in their explanations. We just liked the job they did.” —John P.

“I liked everything about Gutter Pros. I liked the owner. He was really good and easy to work with. They did great work and followed up, which is rare nowadays.” —Tricia P.

“They did what they said they would do in a very short amount of time. We were very satisfied with them the two times we used them.” —Mrs. R.

“They were professional and they knew what they were doing.” —Gerald R.

“They fulfilled their promise and provided a high level of service.” —Malin S.

“They did the job on time and were very efficient. They had very good customer service. I would highly recommend them to anyone.” —Scott S.

“They were professional, on time and performed the exact job I wanted.” —Megan S.

“They were really good and did excellent work all around. I have no complaints. I've recommended them to others.” —Loretta T.

“They did a high quality job and were very communicative. I am very happy with the service I got.” —Deb U.

“They were fast, efficient and got the work done.” —Linda V.

“They did a great job.” —Dean W.

“Everything went well and the job turned out really good.” —Mr. W.

“They did what they said they were going to do.” —Sherman Z.

“They are on time and get the job done quickly.” —S. A. C.

“They showed up when they were supposed to and completed the job in a timely manner. The final bill was within the price range.” —Campbell S.

“They were available when I needed the job done. They did a good job and the price was right.” —Sue B.

“They were on time and did the job.” —Milton B.

“I really liked their craftsmanship.” —Kevin B.

“They came here, worked and did a great job. I recommended them to a couple of people.” —Mr. D.

“My gutters are beautiful. They finished them in one day.” —Robin E.

“Efficient, very responsive and good quality work” —E. C.

“Everything, the price was good, the quality was good and the people were good.” —Paetere F.

“They provided everything that they promised.” —Sara G.

“They were excellent.” —Meredith H.

“They had a good price and they were on time.” —James J.

“I called them, they came out promptly and were very professional. He even reconfigured the gutters, which was awesome.” —Paula L.

“They were very friendly and honest.” —Martinez R.

“They were timely and they carefully explained the layout of where everything was going to be. We had to make decisions, so they provided good information.” —Mrs. S.

“They were straightforward, they offered me information that I didn't have and they finished right when they said they would. They also cleaned up.” —Anita M.

“The price and their quickness” —Jeff P.

“They seemed to really know what they were doing.” —Mary T.

“They were on time, they did what they said they would do and they cleaned up after themselves. They were considerate.” —Lee W.

“They were very professional and really good.” —Greg W.

“He was very professional and gave me good information.” —Dee A.

“Omar was very cool, very good and very polite.” —Bill B.

“They're reliable and they do a good job.” —Susan O.

“They did the job the day after I asked them to do it. They came out quickly.” —Liz C.

“They were quick.” —Evette D.

“Their follow-up, the one that was coordinating it gave us all the updates.” —Mrs. E.

“Their work ethics, very clean, they didn't leave a mess behind.” —Reinhold G.

“They seemed to be personable.” —Don G.

“They were on time, on schedule and very professional.” —Coldwell B.

“Their sincerity, they performed as they said.” —Eric G.

“They met the schedule and the quality of the material was good. It seemed like they did a good job.” —Susan H.

“He kept his commitment.” —Joan K.

“They came in, had a nice setup and did a professional job on time.” —Ann R.

“They were friendly and did a professional job. They showed up, did the job and cleaned up.” —Shobah S.

“They came out and did what I asked them to do. I liked the way it looked.” —Sharr Y.

“They did what they said they were going to do in the time that they said they were going to do it.” —Pamela B.

“They did a good job and finished on time.” —Brad B.

“Their promptness and quality of work” —Les M.

“They were quick, thorough and weren't messy. We were satisfied. We referred them to others.” —Mary K.

“Promptness” —Martha L.

“They were responsive and completed what they said they would on time.” —Mike M.

“They're there when they say they're going to be.” —Saratoga B.

“They came when they said they were going to and did the work. I definitely would recommend them. They were terrific.” —Nona W.

“The overall service was good.” —A. C. C. J.

“They performed to our expectations. They gave us a good quote and a good price.” —Curt D.

“They were very nice, prompt and they did the job.” —Mrs. E.

“They're just easy to talk to, honest and they got the job done pretty quickly.” —Riggie J.

“They answered the phone and were always available to talk to. They were also polite and did the work on time.” —Shashi R.

“He called me back and did the work as he said he would. He did a good job as far as I could tell.” —Moll C.

“They came when they said they would.” —John C.

“The product seems to be doing well. When we had a problem, they came out and fixed it right away. They were very flexible about coming in and taking the old gutters down.” —Kathy I.

“I have a difficult driveway, so they weren't able to bring up their machine. They took measurements and came back with the supplies and completed the job.” —Robert J.

“They were prompt. They did well.” —Sani

“They were efficient and the job looked great.” —C. A. G.

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