What did you like best about Home Cinema Solutions ?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/10/08 and 5/19/08. Customer last names have been initialized for privacy. 

“I liked the fact that they were committed to doing the work until the customer was satisfied.” —Barbara S.

“Punctuality, upfront bidding, and they did the work they agreed to do. They were neat, clean, and they answered all of my questions. Their communication was great.” —Bernard M.

“They have done more than one job for me. He is very knowledgeable, good, and thorough. They do high quality work. He does what he says he is going to do. He communicates well, and he knows his stuff.” —Bob V.

“They are honest and straightforward. They explain things so we can understand. They are also accurate with their billing, and we can call them anytime, day or night. We are so fortunate to have found them.” —Bob S.

“He is wonderful and so is his team. Their service and results should be an ‘11’.” —Brent T.

“I think he has a good way of troubleshooting issues and figuring out solutions.” —Carol G.

“Their overall knowledge and the ease of the installation process” —Chet S.

“He is a friend, so I would use him no matter what. If I have any problems, he takes care of them.” —Chris J.

“They were very knowledgeable and good. I had no problems at all.” —Clyde W.

“They were skilled, responsive, and very knowledgeable about their business.” —Courtney G.

“Everything was fine. They do fine work.” —Curt F.

“Their knowledge” —Dave B.

“They came out and did exactly what they said they were going to do. They were very professional. I highly recommend them to my friends.” —Dave N.

“John was professional, highly skilled, and clean. He was probably one of the best subcontractors I had in my house.” —David P.

“They are attentive, careful, and they pay attention.” —David G.

“They worked with me and asked what I wanted. They also did extra things for me. They painted my speaker covers. They really went out of their way.” —Eileen S.

“The job was done correctly. They knew our system, and it worked out really well. They were prompt and friendly. We were satisfied.” —Farhat A.

“They were efficient. When they said they were going to show up, they showed up.” —Gail S.

“I felt I was getting high quality work. The quality and doing the job right the first time was very important to them.” —Greg C.

“I guess what I liked best about them was their knowledge. John was the best one to work with. His personality has something to do with it.” —Greg L.

“Perfection, reliability, and I like John, the owner.” —Henry K.

“His responsiveness, straightforward explanations, and he stands behind his work.” —J.D.

“Their willingness to do whatever it takes. John and his team are good guys all around. They know their stuff. They are a really great team. They have done everything to exceed our expectations.” —Jeff M.

“On time, neat, clean, and they did everything we wanted them to do. The installation was excellent, no problems.” —Jill T.

“Quality work” —Jim S.

“They answered all of our questions. They came up with really good ideas and made everything work for us. They were great. We really liked them a lot.” —Joey C.

“I liked the customer service and their follow-through afterwards. They were very responsive.” —John G.

“Courteous, knowledgeable, and fair” —John B.

“The quality of their work” —Julia K.

“They are much better than similar companies we've used in the past.” —Karen V.

“They were very honest, patient, and extremely tidy. They didnít leave a mess. I thought they did a good job. He explained everything really well. We were happy.” —Lynn O.

“John came out and gave me an estimate of what needed to be done. He scheduled a date for his crew to come out and do the work. They were organized, protected my furniture, and they seemed to know what they were doing.” —Mary J.

“They were friendly, professional, and they took the job very seriously.” —Melanie D.

“The customer service and friendly personalities of the team, we were happy with everything.” —Cathy R.

“They were really neat. I thought that was great. When they left, it was as if they weren't even here.” —Sharon M.

“On time, under budget, and he did what he said he was going to do.” —Mike S.

“Honesty, professionalism, and quality work” —Morgan S.

“I liked John's availability. He always completes the service within a couple of days. When they come out, they do great work. They are thorough, and they give good advice.” —Oliver M.

“They are very professional, and they do a great job. We have been nothing but pleased with them.” —Patrick K.

“They were able to come up with a creative solution. They came and solved the problem. They didnít try to force anything that wouldn't work.” —Rajan P.

“They were excellent from top to bottom. John and his crew were outstanding. They set a new standard. They were just terrific, absolutely fantastic.” —Randy D.

“He was very knowledgeable and fast. The installation was clean. The service was perfect.” —Rick K.

“Their efficiency, knowledge of the product, cleanliness, trustworthiness, everything about them was great.” —Rob M.

“Their professionalism, quality, and they showed up on time.” —Robert R.

“Everything was top notch. They brought everything they needed, and they had all of the equipment that was available. They completed the job on time.” —Rodney W.

“Their prices were reasonable. Their quality was excellent. Their installation and equipment was top notch.” —Ron B.

“They were very neat with their work, and they did it properly which was important. I felt very comfortable just leaving them alone. They cleaned up every night before they left. I was really satisfied with the work.” —Sina T.

“They didn't try to push things we didn't need, and they found solutions that worked for us.” —Lourdes S.

“They did everything they said they were going to do. They left the house in as good or better shape than we left it.” —Michelle O.

“They were able to explain all of the technical aspects of what they were doing in reasonable and easy to understand terms.” —Diane V.

“Everything, they did an excellent job. Everything about their work was excellent.” —Tom L.

“Their customer service, they run a pretty good shop.” —William P.

“They are very responsive, thorough, and they provide high quality.” —Aravind B.

“John knew what he was doing. He made good suggestions.” —Betty R.

“They are reliable and knowledgeable.” —Ching H.

“They communicated and did quality work. They did a good job.” —Ilbok L.

“I didn't understand what had to be done. He explained it to me. He did it quickly. He was in and out within a couple of days. He was good.” —Lisa S.

“John is very knowledgeable, straightforward, and a good communicator.” —Jim J.

“They got it done, and they didnít charge extra. I felt I got good customer support from them.” —Larry H.

“I liked the people.” —Richard W.

“The responsiveness of the owner” —Seth S.

“They were very careful, and they did a good job.” —Charles B.

“Their employees are so professional and kind.” —Mimi G.

“Expertise and reliability” —Robert H.

“They were straightforward, forthright, and they got the job done.” —Scott H.

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