Carpet & Upholstery Cleaning

Marin County

North Coast Carpet Care, Inc.

(415) 892-8663
(707) 585-1155
(707) 939-1055
(800) 573-3555

Sonoma and Marin Counties

www.northcoast
carpetcare.com info@northcoast
carpetcare.com
Scott Mayer, Vice President

SERVICES
Cleaning, Repairs & Restretching
Commercial & Residential
Drapery & Upholstery Cleaning
Pet Odor Removal & Deodorizing
Tile & Grout Cleaning

HOURS
Mon – Fri: 8am – 5pm
Sat: 9am – 2pm
Other: 24x7 Flood Restoration

CREDIT CARDS
Amex
Discover,
MasterCard
Visa

BRANDS
Dupont, Teflon, 3M ScotchGuard

Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 170 random customer surveys made since July 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that North Coast Carpet Care, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 124.

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Survey Comments

A family-owned business, North Coast Carpet Care has been serving the north coast region since 1989, with Scott Mayer at the helm. The company motto is "The Finest in Professional Carpet Maintenance." North Coast uses only biodegradable products, which are safe for humans and pets and their "air tight" recovery system minimizes airborne contaminants. Their standard deep cleaning process includes moving and replacing most furniture, pre-conditioning and spot treatment when necessary. Their equipment is state-of-theart, clean and well maintained.

COMPANY PHILOSOPHY
"We are truly passionate about our work. Our main motivation is happy customers. Our commitment to customer service begins with the client's initial phone call. We establish a professional relationship with everyone and make a point to communicate that we truly value their business. We recognize and appreciate their choice to use North Coast Carpet Care. The overwhelming majority of our customers have either used us before or have been referred to us by other satisfied clients. It's our goal to retain those customers and continue to build the business by providing outstanding, reliable service. We make sure to utilize trained, knowledgeable technicians and the best equipment."

EXCERPTED SURVEY RESPONSES
"North Coast is very prompt, courteous and helpful. They moved the furniture." — Jenny L.

"We were putting our house on the market and we needed someone quickly. They did an excellent job within two days." — Jenny H.

"They're on time and do what you want. Their estimates are always correct and they'll come back if you want."—Marcie K.

"They worked hard to get the spots out and it looked great when they were done."
— Shelley O.

"I felt that I could trust them in my house."
— Debbie L.

See Survey Comments