The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/20/2007 and 8/28/2007. Customer last names have been initialized for privacy. 

“Paul is very customer oriented and goes the extra 10% to make us happy. He does a lot. He even picks up and delivers the cars.” - A.I.

“The great service, great attitude, and an honest operation” - Wade A.

“Paul is a great owner.” - Norm A.

“They were fast, they got me in right away, and they were nice.” - Stacy A.

“The personal attention that they gave me” - Gary A.

“Friendly customer service” - Casey B.

“They were fast, cheerful, explained their services, and they seemed extremely competent. I liked them.” - Victor B.

“They were quick and offered a good service.” - Mario B.

“They are friendly, responsive, and efficient.” - Michael B.

“The shop was clean, and they got me in and out in a hurry.” - Richard B.

“They were quick and got me in on time. They have great tires.” - Lindsey B.

“They are personable and have a good service.” - Tony B.

“They were efficient, nice, and did a good job.” - Mike B.

“Their prices were competitive, and the owner was friendly and very helpful.” - Aine C.

“They were friendly, competent, and they got me in and out in fifteen minutes.” - Anna C.

“The whole experience was good. I liked the speed in which they handled the process.” - Dwayne C.

“I liked watching the tire alignment on the computer, and they were very helpful.” - Eunice C.

“They were friendly, efficient, and gave me a good deal.” - Stephanie C.

“They were helpful, accommodating, and the prices were good.” - Ken S.

“They are my neighbors, so it is a convenient location for me.” - Nav S.

“They recommended the right tires, had great prices, and they offered great customer service. They dropped me off at work and picked me up.” - Michael S.

“They are an upscale tire shop. Paul is a customer-oriented kind of guy.” - Tad T.

“They are prompt.” - Donald T.

“Paul's knowledge of tires and his experience” - David T.

“They took care of me promptly and offered to check my mileage for free.” - Tom C.

“Paul doesn't charge for flat repairs. I have used them several times, and they are fast. They re-checked my tire pressure and alignment for free. The shop is clean, and they are polite and courteous.” - Daniel T.

“Their customer service was good, and they were polite.” - Ruben V.

“They were straightforward and fast.” - Greg W.

“They showed me exactly what they were doing, how they were doing it, and why they were doing it.” - Don W.

“Everything was fine.” - Bartek Z.

“Paul was incredibly helpful. Being a single woman, he made me feel comfortable. I had a flat tire, but he wasn't pushy and didn't try to sell me anything. He also told me to come back and he would re-check the tires, which he did.” - Catherine O.

“Service and information, they are the best.” - John O.

“They are the best tire company I've ever used. They gave me a friendly, warm, and comfortable feeling. They did a great job.” - Thomas P.

“The service was good, the people were nice, they were on time, and the room was clean.” - Fred P.

“Their prices are very affordable.” - Lisa P.

“They were straightforward, efficient, and did good work. It was an excellent experience, and they had the best prices in the Bay Area.” - Tony P.

“The place was immaculate. They gave us record deals on two vehicles, and they have a great attitude.” - Tom Q.

“Their personalized customer service was very good, and the service was very quick.” - Jorge R.

“They did quality work at a discounted price. They were funny and really good.” - Rob R.

“The guy knew what he was doing. Everything in there was good.” - Victor S.

“The prices were great and so was the service. Paul went over all of the different options with me but took his time so I understood everything. Everything was great. Keep doing a good job, and they'll get a lot of customers.” - Gordon S.

“They picked up the tires and delivered them. Everything seemed good to me.” - Rob

“He does his research. They have very competitive prices.” - William S.

“They were very nice, polite, and professional.” - Patrick L.

“They had an alignment machine and were open on Saturdays. I thought he did a good job.” - Len L.

“I liked the courteous manager and the good customer service. They were excellent.” - Sunit L.

“I liked the customer service and the tires.” - Karen L.

“He seemed to know a lot about tires. He was very helpful, and I had a good experience there.” - Jorge M.

“They communicated to me everything that was going on with the car. They were great.” - Joe M.

“They were easy to work with and paid attention to detail. I felt comfortable with them.” - Chuck M.

“It was small, intimate, clean, and well run.” - Frances M.

“Everything, they were good.” - Metras B.

“He asked me what my needs were, how I drove, explained the different tires, but let me make my own decision. The service was really good. I thought it was great.” - Joe M.

“Reasonable prices and fast service” - Jack N.

“Their customer service” - Ortega

“The people were really friendly.” - Kristin H.

“They were very personalized, and it was good service.” - Melanie H.

“They were very flexible. I made an error in the tire size, but he was able to work with me and made it easy.” - Susan H.

“I liked the owner. He came over to me and gave me advice. He was very honest.” - William H.

“They did what they promised and went above and beyond what was called for. They gave me a warning about my rear tires and how many miles I had left on them. They found two tires in the city at a lower price, and I really appreciated that, because they mat” - Carla H.

“I liked the owner, because he really cares about his customers.” - Lisa J.

“They had the best price around, they were friendly, and offered a nice service. They had an area to sit down with my dog, and they finished fast.” - Tricia K.

“He treats his customers well, because he's a good guy. They gave me a wholesale deal.” - Chris K.

“I liked the fact that they include you in the discussion and tell you exactly what is going on. I was very pleased.” - Mary C.

“They are conveniently located, near where I work. They are relaxed but professional, and they are not afraid to find you a good deal.” - Bob D.

“Efficient, very quick, and accommodating, they have very excellent service.” - Jim D.

“I thought they were very thorough. They didn't charge me when I came back to re-check the alignment. It was good service.” - Dago D.

“A good price” - George D.

“The service” - Steve E.

“Their honesty, I was very satisfied.” - Judy F.

“The owner” - Pat G.

“The service, and they answered all of my questions.” - Anna

“The owner was straightforward, honest, and sincere.” - Teveia B.

“They were knowledgeable about tires, and the prices were good.” - Mark C.

“The owner was very personable. I thought they were very good.” - Stuart S.

“They were efficient and fast.” - Jacqueline S.

“They had good customer service and were very friendly.” - Connie V.

“They were very friendly and honest. They were not pushy, which was very nice.” - Lynn Z.

“They were really good and had very good customer service.” - N.T.

“I liked how honest they were and the fast service.” - Robert P.

“They seemed honest.” - Victor P.

“Their customer service and professionalism, they don't sell “BS”. They do honest work.” - Peter P.

“They were very personable for a tire center.” - Joy M.

“They were personable. He wasn't trying to get the best of me. He was upfront, honest, and knowledgeable. He has a good deal of experience in the car industry.” - Chris M.

“The prices” - Jessica N.

“I liked how they opened on a Sunday for me.” - Nicole G.

“They were helpful and had a good attitude. We had an easy time dealing with them.” - Hans W.

“I had a blow-out on my specialty car, and it usually takes awhile to get the tires, but he was able to get my tires the day that I needed them.” - Mike H.

“They were able to get me in and out very quickly. I was very impressed.” - Frank H.

“The personal service” - Adrian A.

“Everything was easy.” - Josh B.

“I thought they had a good price, and they did not hassle me.” - Jee S.

“They picked up the car and brought it back. Their prices were competitive.” - Tom

“Customer service and price” - Tanh P.

“He didn't have a problem with replacing the tires that did not work for my car.” - Phil S.

“The owner knew what he was doing and got me the right stuff. They were knowledgeable.” - Banel M.

“They had the tires I wanted, and the price was okay.” - Davis P.

“The people were great, and the service was good.” - Leo V.

“They had good equipment, good customer service, and they were nice guys.” - Charlie P.

Back to Profile

 

Alameda County

Contra Costa County

Marin County

San Francisco

San Mateo County

Santa Clara County

Sonoma County

Other Counties