Marin County > Company Profile

Heating,
Air Conditioning, &
Ventilation (HVAC)

Marin County

Allen Heating & Sheet Metal

(415) 924-2425

Serving Marin County

www.allenheating.com
sales@allenheating.com
Etta Allen, Owner;
Jim Allen, Manager

SERVICES
Air Conditioning & Heating
Sales, Service & Installation
Design Needs & Analysis
Energy Management
Preventive Maintenance Program
Residential, Commercial, Institutional

HOURS
Mon – Fri: 7am – 4pm

CREDIT CARDS
MasterCard,
Visa

GUARANTEES
1 Year Unconditional on Installation

EMPLOYEES
12

Workers Comp Ins.
Liability Insurance
State Lic. No. 211831
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 245 random customer surveys made since Oct. 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Allen Heating & Sheet Metal has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 177.

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Survey Comments

Etta and Jim Allen

Allen Heating and Sheet Metal is a family-owned business that has served residential and commercial clients in Marin County since its establishment in 1957 by Etta Allen and her husband. The current manager, Jim Allen, grew up in the business and has worked full time with the company since 1972. His years of experience coupled with formal training at the Carrier Engineering School in Syracuse has made him one of the most knowledgeable and competent professionals in the industry.

Allen Heating and Sheet Metal's employees are all highly skilled service specialists who have undergone apprenticeships and specialized training and who give customer service top priority.

COMPANY PHILOSOPHY
"Allen Heating and Sheet Metal was founded on certain important values that continue to drive our business today: service to the community, quality work, and pride of family ownership. We have a tremendous personal and emotional investment in our business. Our employees are instilled with the desire to provide extraordinary customer care. We treat homes and possessions as carefully and considerately as we would our own. We are absolutely adamant about being prompt, courteous, clean, and keeping the customer up-to-date on our progress."

EXCERPTED SURVEY RESPONSES
"I was pleased with how knowledgeable they were." —Barbara N.

"They did a good job and were very neat about it." —Mary C.

"They're the best in their field."—Paula F.

"They responded when I needed them. They were polite and friendly."—Veronica N.

"They had such nice workers and they didn't leave a big mess behind."—Mrs. E.

See Survey Comments

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