Flooring Showrooms

Contra Costa County

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What did you like best about The Floor Store?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/15/08 and 7/22/08. Customer last names have been initialized for privacy. 

"There is an installer that I've been using for a while that has great workmanship." —Young A.

"The cooperation and quality, I liked working with Keith. He was very helpful. Overall, it was a very good experience." —Charles C.

"Their selection" —Bernie R.

"The guy that I talked to was very helpful." —Donna J.

"The product they had was way better than the retail stores we were looking at." —Laura C.

"Price" —Donald N.

"The professionalism of the installers was refreshing." —Karen T.

"It's not a giant corporation. I got good service and a good product." —Jeffrey G.

"They are professional, responsive, and they do a great job." —Chaz V.

"They were fast, and they carried good products." —Lyla H.

"The service and the floor quality were excellent. The installers also did a great job." —Elizabeth A.

"Reggie, the salesperson, made sure I was taken care of throughout the whole process. " —Lisa K.

"Their service and installation were good." —Christine B.

"The prices are good, and I've been going there for five years." —Juan A.

"I only went in to make one purchase, but the guy that helped us did a good job and gave us good service." —Harry B.

"They're flexible, very accommodating, friendly, and the prices are good." —Landy W.

"They were just nice people." —Daniel T.

"They're personable, and they had what I needed." —Brett W.

"The salesperson that I had, Jacqueline, was outstanding." —Paula J.

"The service, quality of product, and installation" —Mary S.

"They are easy to work with." —Nicole K.

"They were very friendly, and they were helpful in assisting me with choosing the tile. They were very attentive and very good overall." —Cassandra O.

"Their service, someone helped me quickly." —Kevin G.

"Ease of using their service" —Adam H.

"They delivered on the product, their communication was very good, and they were business oriented. Also, follow-up calls were made, plus they fed me lunch one day. It's a very good store. If all businesses were as good as them, everyone would be happy." —Tom B.

"They were informative, friendly, and they knew what they were doing. Gary and his assistant were exceptional." —Scott Y.

"They are friendly, knowledgeable, and very helpful." —Judy S.

"Very prompt, and they do a nice job." —George N.

"They did a really great job." —Andrew Z.

"The person I dealt with was very friendly and pleasant. He got the carpet in quickly and did a good job of installing it." —Dave H.

"Michael Magnus is the one I deal with there. He's good." —Dan D.

"The service was good." —Cesar A.

"They were on time and on budget. The service people were helpful." —Doug A.

"Service and honesty" —Anthony R.

"They are very attentive, and they have very good customer service." —Mark G.

"It was convenient." —Marianne M.

"My floors are beautiful. It was done very professionally. Everyone was very courteous, and they came out and measured everything out for me." —Carla M.

"Good service, good prices, and lots of products" —Jim H.

"They came on time and got the work done quickly." —Henry L.

"Danny Fox is a hell of a guy. He takes care of his people." —Frank Z.

"They offered us a quick service with no fooling around. They did what they were supposed to and finished when they said they would." —Dave P.

"They know me, and I can do business over the phone." —David G.

"They're friendly, knowledgeable, and pleasant to deal with." —Gino M.

"It is local. " —Brian L.

"I like absolutely everything about them." —Cynthia D.

"I liked their product and the tile selection." —Bridget S.

"The salesperson really takes care of us. He sold us what we wanted, not just what they had in stock. The installers were also very friendly and did a good job. I highly recommend them." —Armondo P.

"The installation was very good." —Brian V.

"They did a great job. The salespeople were outstanding, and the owner is just wonderful. They all made me feel very comfortable." —Dan H.

"The friendly atmosphere" —Layton B.

"I liked the variety, and the people were nice to work with." —Patricia R.

"I liked the personal service and their prices. I also liked the professional attitude of the salespeople there. Everything that I asked for was done on time and in a good way." —Joan G.

"Amy, my sales assistant, was extremely helpful." —Debbie L.

"Knowledgeable, professional, and trustworthy" —Cindy A.

"They came out and did a good job. They were really good." —Jean R.

"They got me in and out quickly, and they took care of business." —Chris B.

"Very good quality, and they were fast." —Donna C.

"The information and service" —Josephine B.

"The salesperson was very nice. He got me my floor right away." —Marlene K.

"I like the selection and the price." —Sarah M.

"The prices were good." —Melvin H.

"Friendly staff, helpful, and good products at reasonable prices" —Julian C.

"They were convenient, friendly, and they did a good job." —Jack E.

"The selection was very good, and the customer service was excellent." —Amy F.

"Everything was done in a timely manner. I just thought it turned out great. I'm a very satisfied customer." —Gail R.

"I thought that Rick was very accommodating, willing, and cooperative." —Gabe E.

"The people that came were hard workers." —Chuck C.

"They were willing to work with the scheduling needs of my job." —Catherine H.

"Danny Fox is great." —Barry S.

"Basically everything, they came in on time, and the installation was smooth." —Dan M.

"Mainly the options, availability, and the sales service" —Jayson G.

"They have great customer service." —Learla T.

"The man was very nice and helped me. I knew what I wanted, and he was very helpful." —Manuel R.

"They work with you, they are very helpful in helping customers to decide on products, and the general manager there is great. I also appreciate the fact that they are willing to negotiate. I don't go anywhere else." —Kimberly G.

"The workmanship was good. We had an excellent experience. I make it a practice of doing business with small merchants, and they are one of those that I have been very satisfied with." —William F.

"They had a good selection." —Karen D.

"The person that helped me was great." —E.C.

"You can find everything you need there. It's a great store." —E.C.

"I like how they deal with you. They're pretty straightforward." —B.C.

"Keith is very knowledgeable." —Linda

"The lady who took my call, Debbie, was good. The installers were also really great." —Barbara

"I thought the salesperson was very personable. I also thought the selection was great." —B.

"Quick and efficient" —Bruce

"They were very clean, and they did everything we wanted them to do. They were also very careful with the doors and door frames. I was satisfied." —Caballero

"Their friendliness, and they met my needs." —Clark

"They did a good job. I picked up my carpet in five minutes." —Davis

"It was a beautiful color, and the price was good." —D.

"Selection and price" —Fuentes

"I liked the service and product." —Lindsay

"I liked Andrew. He was very nice and confident. The quality of the carpet was great." —Mattson

"I thought they were very friendly. They kept the carpet until we were ready to pick it up. We were very satisfied." —Nichols

"The quality of the product" —Cramer

"He gave me good ideas about what type of carpet to get." —Anderson

"They were quick, friendly, and they had timely service." —Bauer

"The selection was good." —Daaiz

"They were diligent and worked very hard." —Faso

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