Auto Mufflers & Brakes

Contra Costa County

Mission
Muffler & Brake

(510) 276-4161

21011 Mission Boulevard
Hayward, CA 94541

www.mission
muffler.com
mariommb@
sbcglobal.net
Mario Chavez, Owner

SERVICES
All Exhaust
Brakes
Mufflers
Suspension

HOURS
Mon– Fri: 8:30am – 5:30pm
Sat: 8am – 5pm

CREDIT CARDS
Amex, Discover,
MasterCard, Visa

GUARANTEES
Lifetime

BRANDS
AC Delco
Bendix
Eibach
Flowmaster
KYB
Magnathon
Spintech
TRW

CERTIFICATION/TRAINING
ASE Certified Mechanics

Workers Comp Ins.
Liability Insurance
State Lic. No. AE205296
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 148 random customer surveys made since Feb. 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Mission Muffler & Brake has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 020.

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Survey Comments

Mario Chavez's quarter century of industry experience encompasses everything from hands-on installation and repair work to delivering auto parts to management. In 1999, after a career of successfully managing companies owned by others, he founded Mission Muffler & Brake in Hayward.

Mission Muffler & Brake works on all types of vehicles, including trucks and recreational vehicles. They specialize in servicing brakes, custom exhaust systems and suspension systems. Of course they also install mufflers. They use only quality, brand name products such as AC-Delco, Bendix, Monroe and KYB. All Mission Muffler & Brake mechanics are ASE Certified. Their renowned service attracts clientele from Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara and Sonoma counties.

COMPANY PHILOSOPHY
"Plainly and simply, our number one goal is 100% customer satisfaction. We put ourselves in the customer's place—from how they are greeted at the door to how the service on their vehicle is executed—and treat them the way we, ourselves, would want to be treated. This committment to excellence is apparent in all aspects of our business—our shop is clean, our employees are professional in appearance and demeanor, and you can expect our work to be of like quality."

EXCERPTED SURVEY RESPONSES
"Mission Muffler worked with me to give me the best price. They were also very quick in fixing the problem and it works well now."—Marilyn B.

"They're quick, personable and always easy to get hold of on the phone."—Javier B.

"I have a muffler on my other car that they did four years ago. It's still in great shape."—Nicolai M.

"They can actually pick-up the cars and do the work."—Firestone

"I've used them before for my other car and I went back to them because their work is guaranteed."—Ernesto E.

"They're worth more than 10."—Junior L.

See Survey Comments