The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/29/2007 and 7/16/2008. Customer last names have been initialized for privacy.

"They were creative and responsive." —H.R.S.

"I thought the installers were really professional and helpful. They answered all of my questions. Overall, it was a good experience." —Mr. B.

"They had a competitive price. They had the right material on hand. Their installers were very professional. They came when they said they would." —Ms. B.

"They were very timely and courteous." —Mr. E.

"They were very accurate with their estimates. They provided options for us to consider. Their price was competitive. They executed just as promised and they had a good follow-up." —Mr. G.

"I thought the price was good and the service people were excellent." —Ms. G.

"I just felt they were totally organized. It almost seemed automatic. I liked that we got e-mails for different parts of the company. They were very thorough. They did an outstanding job." —Morgan

"They had a great presentation, which made it really easy for me to understand everything that was going on. They also did the paperwork for me." —Ms. O.

"They were very straightforward. They did what they said they would do. They stuck to their cost and their estimate. They had a professional attitude." —Mr. P.

"They were timely. In fact, they were faster than they stated they would be on several counts." —R.H.L.

"They had good quality service and the best price. They offered the complete package. They have online monitoring for their system. That keeps them on top of any issues that may occur in the future." —Mr. R.

"I liked everything about them. They were professional and friendly. Their price was very reasonable. They took great care of us." —A.H.

"They knew what they were doing. The price was appropriate. They were in and out quickly." —Mr. B.

"They were fast. They took care of everything." —Ms. B.

"They were very helpful and friendly." —Ms. C.

"They were prompt and courteous." —Ms. G.

"They seemed to do things on time. They were easy to work with." —Mr. K.

"They are very professional." —Mr. K.

"They were efficient at getting things done." —Ms. M.

"They were willing to work with me by installing the way that I wanted them to." —Ms. N.

"They had a good price. They tried to meet my requirements. After careful research, they came in the best." —Richard B.

"They were expedient." —Mr. R.

"I liked the initial low price. They also had a good presentation. They gave us some options to consider, which I found helpful." —Ms. J.

"Their price was better than others. I thought the salesman was nice." —Ms. K.

“They did a great job. The staff was very knowledgeable and pleasant.” —Luigi S.

“They explained things, and they didn’t stretch out the job too long.” —Robert H.

“They delivered their installation on time, and they were easy to work with.” —Shamir C.

“Easy to work with, and they were straightforward about everything.” —David B.

“I liked everything about them.” —Chris D.

“They came and did what they said they were going to do in a timely and tidy fashion. The guys were easy to work with.” —Perry S.

“The personnel were very knowledgeable. They did an excellent job, and we were very satisfied.” —Paul C.

“Their timeliness, quality of their work, and I thought they did a great job.” —Bob F.

“I liked the way they explained everything. When the crew came out, they let me watch and showed me how to do the wiring and the physical steps involved. I liked that because it really let me know what was going on.” —Misha V.

“I liked their speed and accuracy, and I got the right information in a clear manner.” —Carlos W.

“I liked how they explained everything. They were fast and on time.” —Vana J.

“The quality of work and timeliness” —Alex C.

“They were very nice.” —Alfred T.

“The communication” —Roger S.

“They were very upfront, professional, and they had the best presentation of all the companies we talked to. They delivered within their window, we didn't need to be there, and they were accommodating to our schedule. They delivered in about three months. It was easy and clean, and it looks great. Make sure that everybody gets the consultation from Kevin. The price was the best and the cheapest. We had a difficult installation, but they didn't charge extra for it.” —Zora V.

“Communication” —Lee R.

“Follow through, thoroughness, attentiveness, and timeliness” —Michael D.

“They seemed really professional and kept me informed.” —Robert G.

“They were very professional from the sales staff to the installers. I felt they were honest.” —Shea G.

“I think they were straightforward in their approach. They got things done in a timely manner, more quickly than we anticipated.” —Diana J.

“They were good at explaining things and setting everything up.” —Paul C.

“They did what they said they were going to do, and they did it on time.” —Charlie P.

“They were honest with us.” —Robert I.

“We were able to contact whoever we wanted, whether it was the person in operations or anyone else. Any issues we had were addressed.” —Carl B.

“They told us what they were going to do, they did it, and everything worked smoothly. They did a good job.” —Stephen W.

“Our initial consultant Brian” —Bradley S.

“They were technically competent and straightforward about what they were going to do. They did what they said they would do.” —John M.

“They managed the installations the right way.” —Miguel F.

“They did the job on time.” —Arthur L.

“The people I was dealing with” —Mark S.

“I like how they spent time answering all of my questions during the research and installation process.” —Rick P.

“They were conveniently located across the street from our project.” —Timothy R.

“They did exactly what they said they were going to do.” —John J.

“They came highly recommended and I can see why.” —Stephanie S.

“They were the cheapest place I checked.” —Monica L.

“They seemed responsive and knowledgeable.” —Anne E.

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